A new study by researchers at Lancaster University reveals 28% of the population in North West England are not confident completing key tasks online, such as applying for a job or making an online call. Most alarmingly, over half of those aged 65 and above and those on lower incomes lack digital skills, meaning those most in need of online services are least likely to be able to access them.
Research uncovers 'digital poverty' across North West's rural communities
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