When a machine fails, our first reaction is often frustration. A computer freezing at the worst possible moment, a navigation app leading us straight into a traffic jam, or a washing machine suddenly stopping mid-cycle—all are everyday situations that trigger anger and irritation. But a new study by two Israeli researchers offers a different perspective: it turns out that we also apply mechanisms of forgiveness toward technology, much like we do with people.
Humans extend forgiveness to machines just as they do to people, study reveals
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