Major AI platforms, including OpenAI and Anthropic, as well as social apps like Replika and Character.ai, are increasingly designing chatbots to be warm, friendly, and empathetic. However, new research from the Oxford Internet Institute at the University of Oxford finds that chatbots trained to sound warmer and more empathetic are significantly more likely to make factual errors and agree with false beliefs.
The friendlier AI gets, the more it can backfire
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