When people interact in person, subtle signals like facial expressions, body language, and tone of voice play a crucial role in communicating intent and meaning, whereas written communications lack these nonverbal cues and can lead to misinterpretation or assumptions. The advent of emojis became a popular tool to provide context to written messages and they work in many settings. But how are they perceived in workplace communications? Not so well. In a study appearing in Collabra: Psychology, researchers from the University of Ottawa have examined how emojis impact perceptions of competence and appropriateness for those who utilize them in professional settings.
Should emojis be used in workplace communications?
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