The customer is always right. It’s the first rule of customer service, one that often means “I’m sorry” is the de facto response if mistakes are made. But a new study published in the Journal […]
Social media influencers (SMIs) can perpetuate the flow of misinformation online because of the unique relationship they have with their followers, research led by Cardiff Business School finds. For an article published in the journal […]
New research from the Complexity Science Hub (CSH) shows why widely used algorithms for measuring economic complexity produce trustworthy results and how these tools may benefit diverse areas such as ecology, social science, and agentic […]
Companies increasingly want to talk about sustainability, but not everyone believes equally in their commitments. The focus of corporate communication has shifted towards sustainability in response to increasingly serious environmental issues, international campaigns such as […]
Researchers have developed a data-driven analytical framework that reveals how hotel mergers can generate significant resource savings, even among properties that already operate efficiently. Published in The Journal of Engineering Research, the study analyzes potential […]
To understand how professional networks contribute to persistent gender disparities in corporate leadership, researchers analyzed data from more than 19,000 corporate employees over 20 years. Published in Patterns, their results show that educational, employment, and […]
It might date back to the ancient Greeks, but the concept of “everything in moderation” still holds true for today’s users of goal-setting apps. In a paper in the Journal of Marketing Research, a team […]
Why do people often stick with familiar brands and choices, even when better options might exist? A new study co-authored by an Illinois Institute of Technology (Illinois Tech) researcher explores the decision-making strategies behind when […]
Gender differences in poverty rates in the United States may be associated with women’s differing circumstances—particularly the burden of dependent children—rather than inherent to gender itself, according to a study published in PLOS One by […]
Employment can be a powerful gateway to independence, dignity, and belonging. Yet for individuals with intellectual and developmental disabilities (IDD), that gateway remains limited. Although work supports better health, social connection, and a sense of […]
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